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Limited time - FREE gift (mystery earrings!) when you spend $200+

Shipping

  • Shipping is free on all orders Australia-wide via Australia Post standard post.
  • Upgrade to Express Shipping for only $4.95.
  • Orders placed by 12pm AEST Monday to Friday will be dispatched same day.
  • We ship to most international destinations for a flat rate of $19.95 via Australia Post international express post. Please note any import customs fees or duties are the responsibility of the buyer.

Estimated delivery times:

Australia Post Standard: 2 - 6 business days

Australia Post Express: 1 - 3 business days

International Express Post: 5 - 10 business days

Please note that our shipping timeframes are estimates only and begin from the date the order is dispatched (not the date the order is placed).

Returns

We offer store credit for change-of-mind returns for full priced necklaces, rings and bracelets. For health and hygiene reasons unfortunately we cannot accept change-of-mind returns on earrings. Eligible items returned must be unworn and returned in their original condition, including packaging. Simply notify us within 14 days of receiving your item and we will provide instructions for completing a return. Please note we also do not accept change-of-mind returns on final sale items.

Once we receive your return in its original condition, we will process your store credit and advise you by email once this has been completed. Original delivery charges are non-refundable.

If your item meets the conditions above and you would like to return a purchase, please click here to contact us to request a return.

Product Care

Each of our pieces is carefully handcrafted with love, and requires the same amount of love and care to keep it looking its best. The materials and finish of pieces on our site may vary (silver, gold plated, gold fill or stainless steel), however carefully following our care instructions will ensure you get maximum life and enjoyment from your jewellery, regardless of its finish.

  • Last on, first off - Following this simple rule, is the number one best thing you can do to prolong the life of your jewellery. Chemicals in perfumes, moisturisers, hand sanitisers, tanning products and even water can all have a negative effect on jewellery and cause tarnishing, so minimal contact with these is a must.
  • Remember to rest - We recommend removing jewellery when sleeping, showering, swimming or exercising, this will protect against moisture and ensure your delicate pieces don’t get damaged during intense activity.
  • Safe storage - Store your jewellery in a clean dry place, out of direct sunlight, ideally in an airtight individual container. Avoid storing multiple pieces together and in particular mixing metals in storage, as this can cause oxidisation.
  • Gentle cleaning - The best practice for cleaning your jewellery will vary depending on the finish:
    • Sterling silver: Sterling silver naturally oxidises over time, and can be cleaned with a silver polishing cloth to bring back the shine. This will not harm the jewellery and can be repeated as regularly as needed.
    • Gold and silver plated: Plated jewellery is created by bonding a layer of gold or silver over a base metal such as silver or brass. Plating is delicate and many factors can affect the life of the plating. To clean plated items avoid the use of harsh chemical cleaners or polishing cloths, which can be damaging. Instead gently polish plated pieces with a soft microfibre cloth.
    • Gold vermeil: Vermeil (pronounced ver-may) is a thick layer of 18k solid gold on a sterling silver base. This method of plating provides a long wearing finish and is best cleaned by regularly polishing with a soft damp cloth.
    • Gold fill: Gold fill is the heaviest method of plating, and requires the amount of gold used to be 5% of the total weight of the item. This thick layer of gold makes gold fill items durable and long lasting. Maintain these pieces by polishing with a soft damp cloth, and occasionally cleaning with warm water and mild soap if required.

Orders

What currency are your prices in?

The prices displayed on our site are in Australian Dollars (AUD).

What payment methods do you accept?

We accept payment by credit card (Visa, Mastercard, Amex), PayPal, Zip, Afterpay, Klarna, Google Pay and Apple Pay.

Can I change or cancel my order?

We process orders quickly! This means that we are not able to allow a change or cancellation to an order once it has been placed, and in that circumstance it will be treated as a return and our returns policy will apply. This includes that any final sale items are not eligible for changes or cancellations.

What shipping method do you use and how fast will I receive my item?

We use Australia Post standard and express services, please see our Shipping page for all the details.

Can I return an item if I change my mind?

Please see our returns policy for full details of change of mind returns.

Products

Do your items come with a warranty?

Yes! We provide a 3 month warranty against manufacturing defects on all our items. Note this does not cover colour change, fading, or wear or damage sustained by improper care or storage. A replacement or repair is at the sole discretion of Narvi. If you would like to make a claim under warranty, please email photos and details of the issue to info@narvi.com.au.

How should I care for my jewellery?

Please see our product page here for details on how to care for your jewellery and ensure it stays looking its best.

How is the jewellery packaged?

The packaging you receive depends on the designer and item. Some designers we carry provide their own branded packaging which may be a pouch or a box or both. If no designer packaging is included, your item will come in a Narvi branded cotton pouch and recyclable cardboard box. This will be shipped in a recyclable padded paper satchel to ensure your beautiful jewellery is protected during transit whilst also being as kind to the environment as possible.

Will items be packaged individually or combined?

We take a mindful approach to packaging, and are careful to avoid waste where possible. Depending on the size/type of the products ordered, we may combine multiple items into one pouch. Multiple pouches may also be shipped together within one box. If you are purchasing multiple items and require individual pouches and boxes, please email us at info@narvi.com.au immediately after placing your order to let us know - we will be happy to arrange this for you!

Is the jewellery nickel free?

Many of the designers we carry are careful to avoid the use of nickel which is a known allergen. However do note that trace amounts may be found in any product made from precious metals. Please check the Specs section of each product to confirm.

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